Refund policy
Refund policy
We do not provide refunds unless there is a fault at our end; only store credit is provided. Store credit is provided against the order amount via email, which can be used in future purchases. You can utilize it as a "gift card" option during checkout.
Changes, i.e., size changes, article changes, addition/removal of articles, etc., can be processed if reported within 2 days from the order date.
Cancellation
In order to cancel the order, please send the cancellation request by email. Orders can be cancelled within 48 hours (2 days) of the order placement. Cancelling an order after 48 hours (2 days) will result in cancellation fees of 3% of the paid amount, with the amount refunded to the original mode of payment. The amount will be processed in 14-18 working days. Store credit will be provided to the orders cancelled with no genuine reason. (i.e., change of mind, don’t require order anymore, changes in order)
Return
We do not cater to exchange or return on purchase. In case you receive any defective article or missing piece, please contact us at rehmangemstone786@gmail.com within 2 days.
We advise you to check the size charts and the descriptions before placing an order (as international orders cannot be exchanged or refunded).
Damages and issues
In case of any damaged or incorrect item, the concern must be raised within 2 days to our customer care team for further assistance, or else the complaint cannot be accepted.
Exceptions / non-returnable items
Items purchased on sale, customized stitched articles, gift cards, shipping charges, service charges (such as priority stitching charges), etc. are not eligible for refund, exchange, or chargeback (if not our fault). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
* Store reserves the right to reject return request found misusing our return policy or a product received with missing tags and other components.